Returns & Delivery Information Policy
What are Your Delivery Options?
We are shipping all orders as usual but please understand that deliveries are taking a few extra days due to staff shortages with our couriers. To get updates on your delivery please leave your mobile number at checkout.
The couriers we use are DHL & Royal Mail.
The delivery options we provide are as follows:
- Next day delivery (before 1pm) – £6.95 (£5.79 + VAT) – UK Mainland Orders placed before 1pm should arrive the next working day. Next Day orders placed on Friday before 1pm will arrive on Monday. This excludes Northern Ireland, Highlands and Islands (including the following postcodes, AB30, 31, 33-38, 41-45, 51-56, 63. DD8, 9, 10. FK8, 3. FK17-21. IV1-56, PH 10-14, TD15 2. HS1-9, KA27-28. KW1-17, PA20-49, 60-80. PH19-26, 30-44, 49, 50. ZE1-3, TR21-25). Please allow an extra day for delivery to these postcodes.
- Standard UK delivery – £3.95 (£3.29 + VAT) - Delivered within 2-4 days of ordering. Highlands and Islands please allow an extra day.
- Saturday UK Delivery – £12.50 (£10.42 + VAT) - For a Saturday delivery, order before 1pm on Friday to ensure your parcel will arrive on Saturday. This Excludes highlands and islands.
- Free Standard UK Delivery - (Only available on orders Over £100)
On orders over £100 you will automatically qualify for Free Standard Delivery providing your delivery address is in the UK (Excluding Channel Islands and some Highland postcodes). If your delivery address is in the Highlands or islands please allow an extra day for delivery.
Orders placed before 1pm on a Friday with the next day delivery option should arrive the following Monday (excluding bank holidays). Orders placed after 1pm on a Friday with next day delivery should arrive the following Tuesday.
Orders placed on a weekend will usually be delivered on the following Tuesday with next day delivery or Wednesday with standard delivery.
Please note: orders placed during busy periods may be subject to a longer lead time and we cannot guarantee delivery within the above time zone. We will however do our upmost to ensure all deliveries are as fast as possible. Please call our online team if you have any questions and we will be happy to help.
If you are unsure whether your delivery address falls inside UK Mainland, please use the DHL Service availability and delivery times graph (link below) where you can search using your postcode.
The prices above exclude Channel Islands of Jersey and Guernsey. Delivery to these islands are at a flat rate of £12.50.
Palatable Items will be organised with the customer and therefore delivery may have a longer lead time due to the admin that needs to be done for this.
Items weighing under 1kg are mostly sent with Royal Mail and items weighing over 1kg are sent with DHL. If your item is sent with Parcelforce we are able to offer a track and trace service in real-time. Check out their new app below which can help you track your order.
APP FROM DHL
Now there are even more options to check the delivery status of your orders*
Download the app today to track or redirect your deliveries. Track + Trace in "real time" and if your plans have changed redirect deliveries to preferred locations.
Your parcel tracking number will be detailed on your despatch confirmation email / delivery SMS (providing we have your email / mobile number).
Not tempted by the app?
No worries, our online team will help you track down your parcel just email firstname.lastname@example.org with your order number and we will be able to send you an update as soon as we can.
We ship daily to customers across mainland Europe.
For parcels below 1kg being shipped to Europe, it is £5.00 plus VAT. If you have any questions about the weight of your order, contact us and we will be happy to help.
The rates published below are the typical shipping rates + VAT for shipping parcels over 1kg:
If your country is not listed here, please contact us for a shipping quote and we will be happy to help.
For most European destinations the delivery time is 3-5 working days, but parcels to Ireland, France and Germany often arrive in just three days.
We can ship to the Far East, Africa, Australia and New Zealand but please contact us for a shipping quote.
We can also ship to the USA and Canada however we are only able to ship non-food stuffs at this time. We are working on this and further down the line we hope to make shipping foodstuffs available.
If goods are not delivered in the specified time we are not liable for any trader's contracts. It is up to the buyer to ensure they order with an ample amount of time and take into account human error and busy periods.
Policy on Returns
Should you need to return goods or products, or exchange goods, you must in the first instance notify us within 14 working days of receipt of the goods by calling on 01642 241395 or by e-mailing email@example.com. All goods must be returned unused, in their original state, and in the original packing to Weschenfelder Direct Ltd at 10 Copeland Court, Riverside, Middlesbrough TS2 1RN. Returns should always include a copy of your original invoice with your name and address clearly shown, and a short explanatory note with reasons for the return.
Goods to be returned for reasons that are not the fault of Weschenfelder Direct are returned at your own risk and cost, but we will refund the original invoice including the original carriage. We can also arrange a collection of the goods if this is required.
In the event that goods from your order arrive damaged, or if we have sent an incorrect item, please notify us immediately on 01642 241395 or by e-mailing firstname.lastname@example.org, and we will arrange collection and redelivery.
Please note we cannot accept returns of food-stuffs or casings if their protective packaging has been opened.