Frequently Asked Questions

Click on the category to list frequently asked questions for that subject:


Questions about Collagen Casings
Learn more about Collagen Casings

No. They are made from Beef Collagen which is collected from beneath the hide, it is then reconstituted to form a dry concertined collagen 'tube' or casing.

No. Collagen Casings are used dry. Simply place them over the nozzle of your stuffer and gently hold them back while you fill .

Questions about contacting us
How to get in touch with the team.

Here at Weschenfelders, we endeavour to help our customers as much as possible. Therefore if you have any questions, need any advice or if you are just stuck and in need of a little help please feel free to contact us and we will strive to help you. Either on the "contact us" page, by phone on  01642 247524 or if you would like to send us a letter  - our address is  W Weschenfelder and Sons Ltd, 2-4 North Road, Middlesbrough, TS2 1DD. We also have a show room at the same address showcasing all our products. We are open from 9am-5pm Monday to Friday. So please feel free to contact us, we look forward to hearing from you!     Rob W.

If you are having problems getting an order through for whatever reason, please do just make a note of the items you want and call us on 01642 247524 and we will take the order over the phone. We are open 8.00am to 5.00pm and the staff will process your order quickly and in a friendly manner.

Our office and phone lines are open Monday to Friday 8.00am through to 5.00pm.

 The Showroom is also open during those hours for customers who are always welcome to see the products and talk to us directly.  Middlesbrough is about an hours drive from both York and Newcastle.

Questions about Natural Sausage Casings
Learn how to get the most from Weschenfelder Natural Sausage Casings.

A lot of websites and books say that Hog Casings are the easiest to use for beginners. They are certainly more robust and easier to thread over the nozzle of your stuffer, but we feel with just a little more patience the Sheep Casings are not that much harder. We would advise to make the size of sausage you really prefer and choose the casings accordingly. Hog Casings will make a thicker Cumberland or BBQ type of sausage while Sheep Casings make a thinner 'chipolata' or breakfast sausage.

All the Natural Casings are cured in salt and then vacuum packed before despatch. They all have a six month shelf life and we recommend they are kept in a tupperware container in the bottom of a fridge.

You can freeze the Beef Casings and the Hog Casings but the Sheep Casings loose some of their quality when frozen.

The selection of products on our website is indicative of the extensive range of products that we stock, however many items, particularly Butchery and Charcuterie items are not yet loaded onto the site. If you do not see exactly what you want please do phone us on 01642 247524. We aim to supply everything in the Butchery apart from the meat !

Out of stock items are clearly marked beside the product on the website. On the rare occasion that an item is out of stock and has not been flagged , we will let you know that the item is to follow. There will not be any additional charge made for delivery and the item will be sent as soon as it becomes available. 

Yes, you will receive an e-mail confirmation that your order has been processed and is out for despatch that day.

We would ask you to wait a few hours for the confirmation to be delivered before contacting the office during working hours. Additionally, please also check your SPAM folder, as it may have been automatically stopped and moved into your SPAM or junk mail folder instead of being sent to your in-box.

You will receive an e-mail conirmation of your order. Most e-mail receipts will be received within fifteen minutes.

Questions about shipping
Everything about delivery, lead times and packaging.

We aim to despatch within 24 hours of receiving your order.

Normal delivery is either by 1st class post or with Parcel Force 48. So for instance orders placed over the weekend will all be despatched on Monday for delivery to you by Wednesday latest. Orders placed on Monday will be despatched Tuesday for delivery Thursday latest.

  However, orders are often despatched the same day.....most orders placed before 12 noon Monday to Friday will go the same day. If you need overnight delivery please phone through the order to the office and we will do our best to process it that day. Normal Parcel Force is £5.90 with overnight being £7.50.