Returns & Delivery Information
What are your normal delivery times and costs?
We aim to despatch within 24 hours of receiving your order. Normal delivery is either by 1st Class post or with Parcel Force 24. So for instance orders placed over the weekend will all be despatched on Monday for delivery to you by Wednesday latest. Orders placed on Monday will be dispatched Tuesday for delivery Thursday latest. However, orders can be despatched the same day. If you need overnight delivery please phone through the order to the office and we will do our best to process it that day.
Our flat rate for parcels over 1kg is £5.00 for all UK addresses (including highlands and islands). Anything under 1kg is £3.00.
Overseas. We ship daily to customers across mainland Europe. Typical rates for parcels over 1kg are as follows; Channel islands £10.50, Ireland £13.25, France, Germany and Denmark £10.00. Belgium, Luxembourg and Netherlands £12.00. Italy, Spain, Greece (mainland only) and Portugal £24.00. Sweden, Norway and Finland £34.00. We can ship to the Far East, Africa, Australia and New Zealand but please contact us for a shipping quote. We regret we do not ship foodstuffs to the USA or Canada. For most European destinations the delivery time is 3-5 working days, but parcels to Ireland, France and Germany often arrive in just two days.
What is your policy on returns?
Should you need to return goods or products, or exchange goods, you must in the first instance notify us within 7 working days of receipt of the goods by calling on 01642 241395 or by e-mailing firstname.lastname@example.org. All goods must be returned unused, in their original state, and in the original packing to Weschenfelder Direct Ltd at 12 Carrick Court, Middlesbrough TS2 1QE. Returns should always include a copy of your original invoice with your name and address clearly shown, and a short explanatory note with reasons for the return.
Goods to be returned for reasons that are not the fault of Weschenfelder Direct are returned at your own risk and cost, but we will refund the original invoice including the original carriage. We can also arrange a collection of the goods if this is required.
In the event that goods from your order arrive damaged, or if we have sent an incorrect item, please notify us immediately on 01642 241395 or by e-mailing email@example.com, and we will arrange collection and redelivery .
Please note we cannot accept returns of food stuffs or casings if their protective packaging has been opened.